Taco Bell is having second thoughts about relying on AI at the drive-through
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最新报道：Taco Bell's Chief Digital Officer Dane Matthews confirms ongoing discussions on AI deployment strategy, revealing that over 500 drive-throughs already use voice AI ordering systems. The technology has faced challenges, including viral incidents of customers attempting to bypass AI. Matthews acknowledges mixed results but emphasizes flexible implementation, allowing franchisees to decide based on restaurant traffic—recommending human intervention during peak hours while using AI selectively.
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