AI Takes Center Stage as Salesforce Rethinks Human Roles in Customer Care
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最新报道：Salesforce has cut 4,000 customer service jobs as AI now handles over a million conversations and 50% of interactions, reducing support costs by 17%. CEO Marc Benioff, who previously downplayed AI job displacement, acknowledged the shift toward a hybrid human-AI model. The company also uses AI for sales follow-ups, addressing previously missed leads. The layoffs reflect a broader tech trend, with Microsoft and Meta also reducing roles due to AI automation.
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