币界网报道：Anne Chow, CEO of AT&T Business, emphasizes the need for leaders to prioritize frontline employees during ongoing global disruptions. Speaking at a recent industry event, Chow highlighted that empowering these workers with better tools and decision-making authority enhances customer satisfaction and operational resilience. She noted that 70% of customer interactions occur at the frontline, making their role critical in navigating the "permacrisis" era. Chow urged companies to invest in upskilling programs and digital solutions to support frontline staff, citing AT&T's own initiatives as successful examples. Her remarks come as businesses worldwide grapple with supply chain issues, labor shortages, and economic uncertainty.