Lowe’s CEO Urges Gen Z to Focus on Customer-Facing Roles Amid AI Advancements
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币界网报道：Lowe's CEO Marvin Ellison emphasized the need for employees to focus on customer-facing roles as AI and automation increasingly handle back-office tasks. Speaking at a retail conference, Ellison highlighted that while AI will transform inventory management and other operational functions, human interaction remains critical in sales and service. The home improvement retailer has been investing in AI-driven tools to streamline logistics but insists on maintaining a strong workforce for customer engagement. Ellison noted that adapting to technological advancements while preserving the human touch is key to Lowe's future strategy.
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